Empathy – the report

Empathy is often seen as a key characteristic of managers and leaders. Yet, for such an important concept, empathy is underpinned by relatively underdeveloped evidence as to why it matters and how it comes about. In this study Empathy: the neglected superpower, Dr Ksenia Zheltoukhova has pulled together a review of the literature and explores the role empathy can play in our workplaces, from decision making through to the power of stories.